Contact Us

Online Casino List is an independent casino comparison site built for US players. If you have a question about how we review and rank casinos, want to flag an error in our published content, or need to be pointed toward responsible gambling support, this page explains how to reach us and what to expect when you do.

We read every message that comes in. Response times vary depending on volume, but we aim to reply to all substantive enquiries within two to three business days.

What You Can Reach Us About

We welcome contact on the following:

• Editorial questions — queries about how a casino was rated, why one was included or excluded, or how a bonus offer was assessed
• Factual corrections — if you believe something we have published is out of date or inaccurate, please tell us. We take accuracy seriously and will investigate promptly
• Responsible gambling concerns — if you or someone you know needs support, we can point you toward the right resources. Our responsible gambling page covers self-exclusion programmes, deposit limit tools and national support organisations in detail
• Partnership or affiliate enquiries — we do work with casino operators under commercial arrangements, but those arrangements do not buy editorial placement or a higher rating. If you represent a brand and want to discuss how this site works, you are welcome to get in touch
• General site feedback — broken links, display issues, missing information or anything else that affects how useful this site is to readers

What We Are Not

A few things worth being clear about before you write:

• We are not a casino operator. We do not hold player accounts, process deposits or pay out winnings. For account-level issues, contact the casino directly.
• We cannot intervene in disputes between players and casino operators, although we can note serious and repeated complaints when they are relevant to a review.
• We do not provide legal advice on gambling eligibility, tax obligations or state-level regulation. For those questions, a qualified professional or your state's gaming authority is the right resource.

How Our Editorial Process Works

If you are writing to question a rating or a recommendation, it helps to know the basics of how we assess casinos. Every site we cover is researched against a consistent set of criteria — licensing and regulatory standing, game range and software quality, bonus terms (not just the headline figure), payment methods and processing times, and the availability and quality of customer support. Commission arrangements with operators do not influence scores; a top-ranked site must earn that position on merit, and every write-up we publish includes at least one genuine limitation.

You can read more about who we are and what drives our methodology on the About Us page.

Responsible Gambling — A Direct Note

If your reason for reaching out involves problem gambling — whether for yourself or someone close to you — please do not wait for a reply from us. Dedicated support is available right now:

• National Council on Problem Gambling (NCPG) Helpline: 1-800-522-4700 — available 24 hours a day, seven days a week, by call or text
• Gamblers Anonymous: peer support meetings and online resources at gamblersanonymous.org
• National Problem Gambling Helpline Chat: ncpgambling.org — live chat available alongside phone and text

State-level self-exclusion programmes and deposit limit tools are also covered in full on our responsible gambling page. These tools are available from licensed operators and let you set boundaries on spending, session time or access before a problem develops.

A Note on Privacy

Information you send us is used only to respond to your enquiry. We do not sell or share contact details with third parties. For full details on how this site handles personal information, please read our Terms and Conditions.